Privacy Policy

Cosmic Mirage is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights under the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Who We Are

Cosmic Mirage is a sales consultancy and business development coaching practice operated by Sne Goba, based in KwaZulu-Natal, South Africa. We operate cosmicm.co.za and process payments through Paystack.

2. Information We Collect

We may collect and process the following personal information:

• Contact details: name, email address, phone number
• Business information: company name, industry, and role
• Financial information: billing details processed via Paystack (we do not store card details)
• Communication records: emails, enquiry form submissions, and session notes
• Website usage data: via cookies and analytics tools

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and deliver agreed services
• Process payments and issue invoices
• Send service-related communications and updates
• Improve our services and website experience
• Comply with legal and regulatory obligations

We will not use your personal information for unsolicited marketing without your consent.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with:

• Paystack, for payment processing purposes
• Service providers who assist in operating our practice (e.g. email, hosting), bound by confidentiality
• Legal or regulatory authorities where required by law

5. Cookies

Our website may use cookies to improve functionality and analyse traffic. You may configure your browser to decline cookies; however, some features may be affected. By continuing to use our website, you consent to our use of cookies.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Payment information is handled exclusively by Paystack and is subject to their PCI-DSS compliant security practices.

7. Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. Client records are typically retained for five (5) years following the end of an engagement.

8. Your Rights (POPIA)

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Object to the processing of your information in certain circumstances
• Request deletion of your information, subject to legal retention requirements

To exercise any of these rights, please contact us via sales@cosmicm.co.za.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on cosmicm.co.za with a revised effective date. Continued use of our services constitutes acceptance of the updated Policy.

11. Contact Us

Questions or concerns about this Privacy Policy? Please contact us via the enquiry form or at sales@cosmicm.co.za.