Refund & Cancellation Policy

This Refund and Service Cancellation Policy sets out the terms under which clients may cancel services and request refunds from Cosmic Mirage. By engaging our services, you agree to these terms.

1. Nature of Services

Cosmic Mirage provides professional consulting, coaching, and training services. As delivery involves the allocation of time, preparation, and proprietary intellectual work, refund eligibility is assessed on a case-by-case basis in accordance with the guidelines below.

2. Cancellation — Once-Off Sessions & Audits

For once-off engagements (Strategy Sessions and Business Development Audits):

• More than 48 hours before the session: full refund or free rescheduling
• 24–48 hours before the session: 50% refund or rescheduling at the client's request
• Less than 24 hours before, or no-show: no refund; rescheduling at Cosmic Mirage's discretion

Rescheduling requests are subject to availability and must be made in writing.

3. Cancellation — Monthly Retainers

For ongoing monthly retainer engagements:

• Either party may cancel by providing written notice of at least 20 (twenty) calendar days before the next billing cycle
• If notice is received within 20 days of the billing date, the current month's retainer is non-refundable and services continue through that billing period
• There is no penalty for cancellation provided the notice period is observed

Written notice must be submitted via email or the contact form on cosmicm.co.za.

4. Cancellation — Training Programmes

For WIDB and TOR Methodology workshops:

• More than 7 days before the programme start date: full refund
• 3–7 days before the start date: 50% refund
• Less than 3 days before, or after commencement: no refund

Programme deferrals to a future cohort may be considered at Cosmic Mirage's discretion.

5. Refund Process

Approved refunds will be processed within 7–10 business days via the original payment method used on Paystack. Processing times may vary depending on your bank or card issuer.

To request a refund, please contact us via our contact form or at sales@cosmicm.co.za with your booking reference and reason for cancellation.

6. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Services have been fully delivered as agreed
• The client has not attended or engaged with the service without prior cancellation notice
• The engagement has progressed beyond the applicable refund window
• Cancellation is due to a change of mind after service delivery has commenced

7. Cancellation by Cosmic Mirage

Cosmic Mirage reserves the right to cancel or reschedule engagements due to unforeseen circumstances including illness, technical failure, or force majeure. In such cases, clients will be notified as early as possible and offered a full refund or complimentary rescheduling.

8. Dispute Resolution

If you are dissatisfied with the outcome of a refund request, please contact us directly. We are committed to resolving disputes fairly and promptly. Where agreement cannot be reached, disputes may be referred to mediation under South African law before litigation is pursued.

9. Contact

All cancellation and refund requests must be submitted in writing. Please use the contact form at cosmicm.co.za or email sales@cosmicm.co.za, including your full name, booking reference, and details of your request.